ECLO Recruitment

RNIB ECLO post for North Cumbria

RNIB Recruitment

Eye Care Liaison Officer (ECLO) - North Cumbria

Do you want to make a difference?
Are you self-motivated, organised and a great communicator?
Are you flexible and adaptable to changing work environments and processes?
If yes, this could be the job for you!

Job title: Eye Care Liaison Officer (ECLO) - North Cumbria
Job reference: REQ0001990
Application closing date: 27/05/2024
Location: North West England
Salary: £30,550 per year
Package: 26 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme
Hours: 35 hours
Type of contract: Permanent
Locations: Cumberland Infirmary, Carlisle and West Cumberland Hospital, Whitehaven

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

RNIB is pleased to announce this exciting opportunity to join our Eye Care Support Service – delivering support in North Cumbria.  This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.

You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.

For more information on what it's like to be an ECLO, please follow the links below:

RNIB's ECLO service - YouTube

RNIB Lifechangers Appeal TV ad - YouTube

A Day in the Life of an ECLO - RNIB Website

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, colleagues, clinicians and a wide range of RNIB and cross sector partners. Good communication and teamwork are vital to ensure seamless patient support.

You will have the ability to work in different hospital locations as required.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

As an RNIB ECLO, you will also complete the RNIB & City University ‘Eye Clinic Support Studies’ qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB’s priority of “no diagnosis without support”.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

How to Apply

To be considered, you must respond to the questions in our short application form and submit your CV. If you’re having difficulty applying, please contact recruitment@rnib.org.uk

To view details or apply for this Vacancy on-line click here

You can view this job, and any other vacancies by visiting RNIB Careers here click here.

Additional Information

Appointment is subject to an enhanced DBS check for engaging in regulated work with children and adults with sight loss.

Closing date for applications: 27th May 2024

Interviews will be held: 7th June 2024 

This data has been used for the purpose of sending details of this job to you.

The only data we will retain is your email address and this will be retained for 6 months following the completion of the recruitment for this role. After this time it will be erased. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party please email recruitment@rnib.org.uk.